FAQ

How can I track my order status?
    • Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.

      What is your return policy?

      • We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
      • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
      • To start a return, you can contact us.

      Order returned by the customer

      • We’re sorry to hear that your product arrived [damaged/mislabeled]. Our team will look into the order, so please share a detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist and reship the product for you.

      Size exchanges

      • We’re sad to hear that you wish to return your order. Our return policy will cover products ordered in the wrong size or not to the true size. Because of that, we will be able to issue you a exchange for the order. Thank you for understanding.

      Order was lost in transit

      • We just checked that your package is still being tracked and it’s supposed to arrive by [date]. According to tracking, it might just be stuck at some point during the delivery. Please give a couple of more days for the package to show up. If the package still hasn’t arrived, let us know no later than 4 weeks after the estimated delivery date.

      How do it get Free Shipping

      • In order to get free shipping , they need to be over $60 on a spending cart when u check-out . Thanks

      Will COVID-19 impact my return?

      • At Italiense , our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19).
        Please refer to our "Returns & Exchanges" section for more information.